Reference

Legal Framework for Your jom178 Account

Everything that governs your account on jom178 — from how we handle your data to how disputes are raised — is set out clearly here. Access to our platform depends on local law and is available where local law permits in Malaysia.

Account TermsData & PrivacyJurisdiction ConditionsUser RightsPolicy Contact
jom178 Legal Framework for Your jom178 Account
LEGAL CONTACT PATHS

How to Reach Us About Policy

If you have a question about these legal terms — whether it's about account eligibility, how your payment data is stored, or how to request a correction to your account record — our support team handles policy-related queries directly. Raise your concern through any of the channels below and we'll route it to the right team.

Live Chat The quickest path for policy and account questions. Start a live chat session from your account dashboard and describe your legal query — our team will respond directly.
Email Support For written records of policy requests — data corrections, account eligibility queries, or jurisdiction concerns — send your message to our support email and keep the reply thread for reference.
Account Help Centre Your account's Help section holds the current version of all policy documents. If a term has changed, the updated text appears there first before any wider announcement is made.
HOW WE HANDLE IT

Data Handling, Cookies and Account Security

Our approach to your account data is straightforward — we collect what we need to operate your account, we protect it with SSL encryption, and we do not hold it longer than necessary. Players in Shah Alam or anywhere else in Malaysia should know exactly what they're agreeing to before they proceed.

Data Retention

Account and transaction data — including records linked to Touch 'n Go eWallet or FPX — is kept only as long as required for account operation and legal audit obligations. It is not sold or shared.

Cookies Policy

We use session and preference cookies to keep your account state between pages. You can review cookie settings from your browser at any time. Functional cookies are required for the account to operate correctly.

Account Security

Account access uses OTP verification at login and on withdrawal requests. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we investigate.

Request a Change

To correct personal data on your account — name, contact number, linked wallet — submit a request via live chat or email. We verify your identity before processing any change to keep your account secure.

Common Legal Questions About Your Account

These are the questions we receive most often about account rights, data use and legal eligibility on jom178. If your question isn't here, the fastest route to an answer is live chat from your account dashboard.

Account eligibility depends on local law and is available where local law permits. It is your responsibility to confirm that holding and using an account does not conflict with the laws that apply to you.

We collect the information needed to verify your identity, process account transactions and meet audit requirements. This includes your name, contact details and payment method records such as Touch 'n Go eWallet or GrabPay links.

Data is retained for as long as your account is active and for any legally required period after closure. Payment records from DuitNow or FPX transactions are kept for audit purposes and then deleted according to our retention schedule.

Yes. Submit your request through live chat or our support email. We verify your identity first, then process the correction or data export. Turnaround time depends on the complexity of the request.

On account closure, we retain only what is legally required for audit and compliance purposes. Data not subject to a legal retention obligation is deleted. You can ask support to confirm what is held after closure.

We notify you through your registered account message centre when terms are updated. The current version of all policy documents is always available in the Help section of your account — check there for the latest text.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.